{"id":1027,"date":"2024-08-29T14:00:00","date_gmt":"2024-08-29T12:00:00","guid":{"rendered":"https:\/\/www.tadotconsulting.com\/?p=1027"},"modified":"2024-08-29T21:27:52","modified_gmt":"2024-08-29T19:27:52","slug":"companies-with-the-best-rated-cx-for-2023","status":"publish","type":"post","link":"https:\/\/www.tadotconsulting.com\/sr\/companies-with-the-best-rated-cx-for-2023\/","title":{"rendered":"Kompanije sa najbolje ocenjenim CX za 2023"},"content":{"rendered":"

Po Forbsovoj listi \"Customer Experinece All Stars\", koja rangira 300 brendova sa najboljim korisni\u010dkim iskustvom u 2023.god na prvom mestu nalazi se Buc-ee's lanac benzinskih pumpi. Rangiranje je rezultat ankete vi\u0161e od 120.000 ameri\u010dkih potro\u0161a\u010da.<\/span><\/p>\n

Poslednjih godina, korisni\u010dko iskustvo je postalo jedan od aspekata na koji potro\u0161a\u010di obrac\u0301aju najvec\u0301u pa\u017enju i najvi\u0161e cene. Sada je to jedan od najuticajnijih elemenata u dono\u0161enju odluka kupaca i jedan od najbr\u017eih koji nateraju kupca da odustane od nekog brenda u slu\u010daju neprijatnog iskustva.<\/span><\/p>\n

Prvih 10 brendova koji imaju najbolje korisni\u010dko iskustvo po ovom istra\u017eivanju izgleda ovako:<\/span><\/p>\n

1.<\/span>Buc-ee’s<\/span><\/p>\n

2.<\/span>Chick-Fil-A<\/span><\/p>\n

3.<\/span>Toyota<\/span><\/p>\n

4.<\/span>Costco<\/span><\/p>\n

5.<\/span>In-N-Out Burger<\/span><\/p>\n

6.<\/span>See’s Candies<\/span><\/p>\n

7.<\/span>Trader Joe’s<\/span><\/p>\n

8.<\/span>Chewy<\/span><\/p>\n

9.<\/span>Lexus<\/span><\/p>\n

10.<\/span>Publix Super Markets<\/span><\/p>\n

Prvoplasirani na listi Buc-ee's lanac benzinskih pumpi u USA, posebno u dr\u017eavi Teksas. Osnovan 1982. godine, stekao je popularnost zbog \u0161irokog spektra proizvoda, od hrane i pic\u0301a do predmeta za domac\u0301instvo, odec\u0301e i poklona.<\/span><\/p>\n

Ono po \u010demu se Buc-ee razlikuje od ostalih pumpi je:<\/span>
\n<\/span>- Fokus na velike, \u010diste prodavnice sa \u0161irokim izborom proizvoda,<\/span>
\n<\/span>- Ljubaznost zaposlenih.<\/span>
\n<\/span>- izuzetno \u010disti i dobro odr\u017eavani toaleti, \u0161to je prili\u010dno neobi\u010dno za benzinske pumpe<\/span>
\n<\/span>- Osim proizvoda, Buc-ee's je poznat po svojim \u010dudnim kuc\u0301nim ljubimcima koji komuniciraju sa potro\u0161a\u010dima,<\/span>
\n<\/span>- Njihove prodavnice su poznate po velikom broju kasa \u0161to poma\u017ee da se spre\u010di duga \u010dekanja, posebno tokom putovanja<\/span><\/p>\n

Kupci tako\u0111e hvale ljubaznost zaposlenih u Buc-ee-u, kao i \u0161iroku paletu proizvoda i hrane, \u0161to Buc-ee \u010dini mnogo vi\u0161e od benzinske pumpe.<\/span><\/p>\n

Link na kome mo\u017eete videti vi\u0161e o Buc-ee-u: Youtube<\/a><\/span><\/p>\n

Da se sprovede ovakvo istra\u017eivanje u Srbiji \u0161ta mislite koji bi brend pobedio po svoj najboljem CX?<\/span><\/p>\n

 <\/p>","protected":false},"excerpt":{"rendered":"

According to Forbes’ “Customer Experience All-Stars” list, which ranks the 300 brands with the best customer experience in 2023, the Buc-ee’s chain of gas stations is ranked first. The ranking is the result of a survey of more than 120,000 American consumers. In recent years, the customer experience has become one of the aspects that […]<\/p>","protected":false},"author":1,"featured_media":1052,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-1027","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uncategorized"],"_links":{"self":[{"href":"https:\/\/www.tadotconsulting.com\/sr\/wp-json\/wp\/v2\/posts\/1027","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.tadotconsulting.com\/sr\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.tadotconsulting.com\/sr\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.tadotconsulting.com\/sr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.tadotconsulting.com\/sr\/wp-json\/wp\/v2\/comments?post=1027"}],"version-history":[{"count":4,"href":"https:\/\/www.tadotconsulting.com\/sr\/wp-json\/wp\/v2\/posts\/1027\/revisions"}],"predecessor-version":[{"id":1044,"href":"https:\/\/www.tadotconsulting.com\/sr\/wp-json\/wp\/v2\/posts\/1027\/revisions\/1044"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.tadotconsulting.com\/sr\/wp-json\/wp\/v2\/media\/1052"}],"wp:attachment":[{"href":"https:\/\/www.tadotconsulting.com\/sr\/wp-json\/wp\/v2\/media?parent=1027"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.tadotconsulting.com\/sr\/wp-json\/wp\/v2\/categories?post=1027"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.tadotconsulting.com\/sr\/wp-json\/wp\/v2\/tags?post=1027"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}