{"id":1029,"date":"2024-08-29T14:28:37","date_gmt":"2024-08-29T12:28:37","guid":{"rendered":"https:\/\/www.tadotconsulting.com\/?p=1029"},"modified":"2024-08-29T22:05:25","modified_gmt":"2024-08-29T20:05:25","slug":"companies-with-the-best-rated-cx-in-2023-according-to-forbes-advisor-part-2","status":"publish","type":"post","link":"https:\/\/www.tadotconsulting.com\/sr\/companies-with-the-best-rated-cx-in-2023-according-to-forbes-advisor-part-2\/","title":{"rendered":"Kompanije sa najbolje ocenjenim CX u 2023. godini po Forbes Advisor (drugi deo)"},"content":{"rendered":"

Osim prvoplasiranog Buc-ee’s, Ltd.<\/a> (o kome sam vam pisala u prethodnom postu) preostalih 9 brendova (Chick-fil-A Restaurants<\/a>, Toyota Motor Corporation<\/a>, Costco Wholesale<\/a>, In-N-Out Burger<\/a>, See’s Candies<\/a>, Trader Joe’s<\/a>, Chewy<\/a>, Lexus<\/a>, Publix Super Markets<\/a>) imaju svoje CX pri\u010de po kojima su postali prepoznatljivi.<\/span><\/p>\n

Da ne bi previ\u0161e detaljisali o svakom sa liste, sumirala sam sve zajedni\u010dke karakteristike koje su brendove dovele do reputacije kompanija sa najboljim korisni\u010dkim iskustvom. Razmislite da li ne\u0161to od navedenog mo\u017eete da unapredite u va\u0161em biznisu :<\/span><\/p>\n

 <\/p>\n

    \n
  1. Posvec\u0301enost kvalitetu proizvoda \nBez ve\u0161ta\u010dkih sastojaka (kada je re\u010d o hrani), pouzdanost i dugove\u010dnost (posebno za brendove Lexus i Toyotu)<\/span><\/li>\n
  2. Orijentisanost ka klijentu - Personalizovana, brza i efikasna korisni\u010dka usluga. Fokus na lojalnost korisnika i deljenju besplatnih uzoraka (kod prehrambenih proizvoda).<\/span><\/li>\n
  3. Jednostavnost i konzistentnost - Jednostavni proizvodi i procesi, brza dostava i doslednost.\u00a0<\/span><\/li>\n
  4. Sklonost ka inovacijama i eksperimentisanju.<\/span><\/li>\n
  5. CSR i pozitivna korporativna kultura - Anga\u017eman u zajednici i podr\u0161ka dobrotvornim aktivnostima. \nPozitivna korporativna kultura i postizanje titule preporu\u010denog poslodavca.<\/span><\/li>\n
  6. Autenti\u010dnost - In-N-Out Burger imaju \"Tajni meni\" za redovne korisnike.<\/span>
    \n<\/span>See's Candies imaju zanimljivu prezentaciju i elegantno pakovanje zbog kojih kupci njihove proizvode \u010desto kupuju za poklon.<\/span><\/li>\n<\/ol>\n

    Sve navedene karakteristike su primenljive u razli\u010ditim biznisima i mogu da poslu\u017ee kao vodilje u procesu unapre\u0111enja CX.<\/span><\/p>\n

    U nastavku su linkovi ka nekim od navedenih brendova i njihovim pri\u010dama:<\/span><\/p>\n

    See’s Candies
    \n    https:\/\/lnkd.in\/daMf2Pam<\/a><\/p>\n

    Chick-Fil-A
    \n    https:\/\/lnkd.in\/dd5DpfkZ<\/a><\/p>\n

    Trader Joe’s
    \n    https:\/\/lnkd.in\/dGrQSBKT<\/a><\/p>","protected":false},"excerpt":{"rendered":"

    In addition to the top-ranked Buc-ee’s, Ltd. (which I wrote about in the previous post), the remaining 9 brands (Chick-fil-A Restaurants, Toyota Motor Corporation, Costco Wholesale, In-N-Out Burger, See’s Candies, Trader Joe’s, Chewy, Lexus, Publix Super Markets) have their own CX stories that have made them recognizable. Without going into too much detail about each […]<\/p>","protected":false},"author":1,"featured_media":1053,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-1029","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uncategorized"],"_links":{"self":[{"href":"https:\/\/www.tadotconsulting.com\/sr\/wp-json\/wp\/v2\/posts\/1029","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.tadotconsulting.com\/sr\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.tadotconsulting.com\/sr\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.tadotconsulting.com\/sr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.tadotconsulting.com\/sr\/wp-json\/wp\/v2\/comments?post=1029"}],"version-history":[{"count":4,"href":"https:\/\/www.tadotconsulting.com\/sr\/wp-json\/wp\/v2\/posts\/1029\/revisions"}],"predecessor-version":[{"id":1062,"href":"https:\/\/www.tadotconsulting.com\/sr\/wp-json\/wp\/v2\/posts\/1029\/revisions\/1062"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.tadotconsulting.com\/sr\/wp-json\/wp\/v2\/media\/1053"}],"wp:attachment":[{"href":"https:\/\/www.tadotconsulting.com\/sr\/wp-json\/wp\/v2\/media?parent=1029"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.tadotconsulting.com\/sr\/wp-json\/wp\/v2\/categories?post=1029"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.tadotconsulting.com\/sr\/wp-json\/wp\/v2\/tags?post=1029"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}